Privacy policy

Privacy Policy
Last updated: September 14, 2025

Tungsten Edge operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tungsten Edge is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process personal information such as your contact details (name, email address, billing address, shipping address), financial information (payment card details, account information, transaction details), account information (username, password, preferences, and settings), transaction information (items viewed, added to cart, purchased, returned, or cancelled), communications (details you provide when contacting customer support), device information (browser, IP address, and unique identifiers), and usage information (interactions with the Services, such as navigation and activity).

Sources of Personal Information
We may collect personal information directly from you (such as when creating an account, making a purchase, or contacting us), automatically through the Services (such as cookies or device data), from service providers (such as payment processors or shipping partners), and from partners or other third parties.

How We Use Personal Information
We use your personal information to provide and improve the Services, which includes fulfilling orders, processing payments, managing accounts, arranging shipping, and handling returns. We use your information for marketing and advertising purposes, including sending promotional communications and showing online ads. We also use your information for security and fraud prevention, such as authenticating accounts and detecting fraudulent activity. We use your information to communicate with you about orders, inquiries, and support, and we may use your information to comply with legal obligations or enforce our terms and policies.

How We Disclose Personal Information
We may share your personal information with Shopify, vendors, and third-party service providers, with business and marketing partners, when you consent or direct us to share information, within our corporate group or affiliates, and in connection with business transactions such as mergers or acquisitions. We may also share your information to comply with legal obligations or protect our Services and users.

Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information about your use of the Services to provide and improve them. This may include data shared across Shopify’s network of merchants. For more details, visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise additional rights through the Shopify Privacy Portal.

Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention
While we use security measures to protect personal information, no system is completely secure. We retain personal information as long as necessary for business, legal, and compliance purposes.

Your Rights and Choices
Depending on your location, you may have rights to access, delete, or correct your personal information, request portability of your data, opt out of targeted advertising or data sharing, and manage communication preferences. Residents of the European Economic Area and the UK may also have rights to restrict processing, object to processing, or withdraw consent. You can exercise these rights by contacting us at sales@tungstenedge.com

International Transfers
We may transfer your personal information outside your country of residence, relying on legal mechanisms such as Standard Contractual Clauses where applicable.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last updated” date.

Contact
If you have any questions about this Privacy Policy or how your data is processed, please contact us at sales@tungstenedge.com